Webchat, Messenger and WhatsApp
WhatsApp Business API: official support and transactional messages
Verified green-tick profile sends order confirmations, invoice PDFs and warranty letters in chat, plus the courier's live tracking link on delivery morning. The customer replies 'deliver Friday, I'm away' and the AI reschedules with the courier and confirms.
Tools
- WhatsApp Cloud API
- Shopify
- GLS
How it works
- 01Transactional messages from shop events
- 02Two-way changes handled with the courier API
- 03Confirmation back to the customer
Source: AI Automation Market Report and Practical Guide (2025–2026)
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