---
title: "Google review funnel and reputation management"
description: "30 minutes after service: 'Thanks for choosing us! How satisfied were you, 1 to 5?' 4–5 goes straight to Google with a direct link; 1–3 opens a private complain"
canonical: https://automataai.hu/en/workflows/sms/review-booster
language: en
publisher: Automata AI
updated: 2026-09-19
---

# Google review funnel and reputation management

Category: Two-way SMS and conversational AI
Rank in the 2026 report's top 10: 3

30 minutes after service: 'Thanks for choosing us! How satisfied were you, 1 to 5?' 4–5 goes straight to Google with a direct link; 1–3 opens a private complaint form and alerts the owner. Positive reviews get AI-written, keyword-rich thank-you replies; negatives always go to a person.

## How it works

1. Monitor Google Business Profile, Trustpilot, Facebook
2. Sentiment analysis on each new review
3. 4–5 stars: keyword-rich thank-you published; 1–3 stars: never auto-answered, owner alerted with a draft
4. Post-service SMS funnel routes happy customers to Google, unhappy ones to a private form

Tools: Google Business Profile API, Make, n8n, GoHighLevel Reputation

Source: AI Automation Market Report and Practical Guide (2025–2026)