Comparisons
Missed-call text-back vs Voicemail
Voicemail asks the caller to do work; 62% never leave a message and 40–60% phone a competitor instead. Missed-call text-back sends a personal SMS within 30–60 seconds, keeps the conversation going by text and books a callback or appointment, typically lifting conversion from lost calls by 15–35%.
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| Criterion | Text-back | Voicemail |
|---|---|---|
| Who acts first | You, within a minute | The caller, if at all |
| Share of callers who engage | High; SMS reply rate ~45% | 38% leave a message at most |
| Books an appointment | Yes, in the thread | No |
| Competitor risk | Low: caller is engaged immediately | High: 40–60% call the next result |
| Setup | Days; number stays yours | Built into the phone |
Frequently asked questions
What if the caller is a robocall?
Known spam numbers are filtered and no text is sent; unknown numbers get the message, which costs cents.
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